BUSINESS

Fahd Al-Qunun continues to elevate the customer experience through unique cashback initiative

Innovative program from premium Saudi honey producer reinforces commitment to customer satisfaction and loyalty

May 15, 2024

Fahd Al-Qunun, a trailblazer in the honey production industry renowned for its commitment to quality and authenticity, announces the introduction of an innovative cashback program aimed at enhancing the customer journey and fostering long-term relationships with its esteemed clientele.

The customer journey at Fahd Al-Qunun is a testament to the company's unwavering dedication to transparency, service excellence, and customer satisfaction. From the initial stages of search and comparison to the final selection and receipt of orders, Fahd Al-Qunun ensures that every step of the process is characterized by efficiency, reliability, and personalized attention.

"At Fahd Al-Qunun, we believe in going above and beyond to exceed our customers' expectations," commented Fahd Al-Qunun. "Our commitment to delivering an exceptional customer experience is deeply ingrained in our company culture, and we are constantly seeking innovative ways to enhance the journey for our valued patrons."

Central to Fahd Al-Qunun's customer-centric approach is its generous and unique cashback initiative, which rewards customers with a 5% cashback on every order. This cashback, a token of appreciation for the trust and loyalty of Fahd Al-Qunun's discerning clientele, serves as a tangible demonstration of the company's commitment to building enduring relationships based on mutual benefit and trust. The cashback is paid after one year, covering the last year's sales.

"We understand that our products represent an investment for our customers, and we are grateful for their continued support," added Fahd Al-Qunun. "Through our cashback program, we aim to express our gratitude while also providing tangible benefits that enhance the overall customer experience."

The terms and conditions of Fahd Al-Qunun's cashback program ensure transparency and fairness for all customers. Customers can enjoy a cashback of up to 5% of the invoice value (excluding shipping and tax), with the cashback value added to their cashback wallet on the company's website upon order completion.

In addition to the cashback program, Fahd Al-Qunun remains steadfast in its commitment to delivering exceptional service at every touchpoint. With a comprehensive customer relationship management (CRM) program in place, the company ensures that each customer receives personalized attention and support, with a response time of less than 5 minutes across all communication channels.

Furthermore, Fahd Al-Qunun's dedication to service excellence extends to its logistics operations, with expedited delivery services available in the cities of Hail and Riyadh within 24 hours, and nationwide shipping completed within two working days. The company's clear policies on privacy, returns, and refunds underscore its commitment to transparency and integrity in all interactions with customers.

As Fahd Al-Qunun continues to expand its footprint both domestically and internationally, the company remains steadfast in its commitment to upholding the highest standards of quality, authenticity, and customer satisfaction. Through ongoing innovation and a relentless focus on the customer experience, Fahd Al-Qunun aims to set new benchmarks of excellence in the global honey market.

For more information about Fahd Al-Qunun and its range of premium honey products, please visit falqunon.com.


May 15, 2024
435 views
HIGHLIGHTS
BUSINESS
2 hours ago

Lulu Hypermarket opens in Khamis Mushait

BUSINESS
6 hours ago

TCL Electronics introduces the latest QD-Mini LED TV and smart home appliances

BUSINESS
2 days ago

Cognite Data Fusion now available on Google Cloud in Saudi Arabia